• Hi Human!
    I'm Riya .

    How's Life going? How you doing? - joe style 😉

About Us

Who Am I?

I am Riya I am a friendly and humble human, who's passtionate about tech and humans.

With over five years of experience in the tech field, I have built a strong foundation in both technical expertise and leadership. As a former Microsoft Learn Student Ambassador and Google Developer Student Club Lead, I have led communities, mentored peers, and driven initiatives that bridged learning with innovation. Professionally, I bring hands-on experience in IT help desk support, where I developed problem-solving skills and technical troubleshooting abilities. Additionally, my two+ years of customer handling experience have strengthened my communication, empathy, and client-focused approach, enabling me to deliver both technical solutions and excellent user experiences.

love troubelshooting

love listening to humans

For me, my work is my life — my passion for learning, adapting, and solving tech problems gives me thrills.

Hire me
Cups of coffee
Projects
Clients
Partners
My Specialty

My Skills

Tools and platforms

Microsoft 365

75%

Active Directory

60%

Jira

85%

PSA tools

90%

Azure

70%

SEO

80%

OS Troubelshooting

Window

75%

Linux

75%

IOS

75%

MacOs

75%

Networking

TCP/IP

75%

DNS

75%

VPN connectivity

75%

Wi-Fi troubleshooting

75%

Basic firewall management

75%

Hardware Troubelshooting

Desktops

75%

laptops

60%

printers

85%

peripherals

90%

Languages

Python

75%

Js

60%

HTML5

85%

CSS3

90%

WordPress

70%

SEO

80%

Others

Ticketing systems

75%

Documentation

60%

Customer support

85%

SEO

90%

WordPress

70%

canva

80%
Experience

Work Experience

IT Help Desk at Genieall Corp.(intern) - canada May 2025 - Aug 2025

  • Responded to IT support tickets, calls, and emails, troubleshooting hardware, software, and network issues for Genieall clients.
  • Assisted with account management, including password resets, access permissions, and user account setup.
  • Supported software installation, system updates, and peripheral setup, ensuring proper configuration of devices.
  • Maintained documentation and ticket logs, updated knowledge base articles, and escalated complex issues to senior IT staff.

PAL Tutor - Cybersecurity at Sault College - Canada Jan 2024 - Apr 2025

  • Facilitated labs on Cisco networking technologies including NAT, PAT, OSPF, GRE with IPsec, and VPN tunneling etc.
  • Supported students with Linux, Windows, and Kali systems for cybersecurity labs and troubleshooting exercises.
  • Delivered sessions on core cybersecurity concepts eg SIEM, IAM, PAM, AC etc simplifying complex topics into practical, real-world applications.

Microsoft Learn Student Ambassador (intern)- Microsoft - US, REMOTE April 2021 - Dec 2023

  • Hosted 10+ interactive workshops and webinars for students, reaching an audience of over 500 participants globally.
  • Helped students troubleshoot Microsoft 365, Azure, and Visual Studio issues such as login failures, configuration errors, and setup conflicts.
  • Taught practical IT skills like secure account setup, role-based access, and collaboration through Microsoft Teams and OneDrive
  • Collaborated with 50+ ambassadors worldwide, strengthening technical knowledgesharing and teamwork.
  • Supported peers during workshops by answering technical questions live and walking them step-by-step through problem resolution.

IT Help Desk support at Kochar Info Ltd - India Sep 2022 - Apr 2023

  • Triaged and resolved day-to-day user issues (Windows), including login problems, software installation, and printer/network connectivity.
  • Built and imaged workstations, installed OS and key applications, and tested hardware components.
  • Managed user accounts and permissions, assisted with password resets, and multifactor authentication setup to maintain secure access.
  • Troubleshot basic network and VPN issues, reset switches/routers, and worked with the network team to escalate complex incidents.
  • Documented common problems and step-by-step solutions, and supported users via phone, email, and in-person during peak hours

Google Developer Student Club Lead - University level 2021-2022

  • Documented common pro class="ex-ul"blems and step-by-step solutions, and supported users via phone, email, and in-person during peak hours
  • I've taught over 300+ students in coding languages like HTML, CSS, JS, along with data structures
  • 20+ engaging seminars , while championing gender diversityin tech.

Education

Education

Ethical hacking/penetration testing, vulnerability assessment, forensic analysis of security breaches, Linux administration & security, Windows & Windows Server administration with Active Directory, Cisco routers & switches configuration (network routing & switching), cloud networks & cloud computing, hybrid networks/server virtualization/network services, network security fundamentals (firewalls & network defense), cyber defense & incident response, cyber programming & scripting for security tasks, IT security forensics.

Programming in C, C++, Python; computer architecture; database management systems; data structures & file processing; information systems; internet/web applications; digital electronics; numerical/statistical methods; computer networks; operating systems; web technologies; Java; software engineering; computer graphics; project development; communication in English.

Certifications

Certifications

Networking fundamentals (OSI & TCP/IP models, ports & protocols), IP addressing (IPv4/IPv6, subnetting), routing & switching concepts, network topologies & cabling (fiber, copper, wireless), virtualization & cloud networking, installing & configuring network devices (switches, routers, access points), network services (DHCP, DNS, VPN, NTP, SNMP), wireless networking & security standards, troubleshooting methodology & tools, network monitoring & management, network security (firewalls, ACLs, authentication, segmentation), high availability & disaster recovery concepts.

Security principles & access control concepts, identifying & mitigating common security threats and vulnerabilities, network security fundamentals (ports, protocols, secure network design, firewalls, IDS/IPS), security operations & incident response (monitoring, detection, escalation, response steps), identity and access management (authentication, authorization, account lifecycle), risk management & governance (policies, frameworks, compliance, business continuity, disaster recovery), cryptography basics (encryption, hashing, certificates, PKI), secure software development concepts, security awareness & end-user training.

Content Creator

Coding With Ree'